My printer will not print. Error is "Waiting for printer connection". Status is good,

[curt1026]

HP Envy 6458E, Windows 11

My printer status in HP Smart is good.

When I try and print from the App or from MS Word I get an error message "Waiting for printer connection"

HP Support Assistant App is not "Unavailable"

[Meghana_10]

Hello @curt1026, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Envy 6458e printer. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Run “Diagnose & Fix” in HP Smart

• Open the HP Smart app.
• Select your printer.
• Click Diagnose & Fix (or troubleshoot in older versions).
• Allow the tool to automatically detect and resolve connection issues.

Clear Stuck Print Queue 

• In Windows 11, search for Printers & Scanners.
• Select your printer HP Envy 6458e.
• Click Open print queue.
• From the top menu, select Printer > Cancel All Documents.

Restart Print Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• Scroll to Print Spooler.
• Right-click and select Restart.

Remove and Re-add the Printer

• Go to Settings > Bluetooth & Devices > Printers & Scanners.
• Select the printer and click Remove.
• Click Add Device to reinstall and set it up again.

Perform a Network Power Cycle

• Turn off the printer and computer.
• Unplug the router for 30 seconds, then reconnect it.
• Once the network is stable, turn on the printer and computer.

Take care and have an amazing day!