Solved: My windows can't detect laserjet pro m15a - HP Support Community

Petrusliven · ‎11-30-2019

My windows can't detect my printers. I uninstalled the software and installed it again, but it didn't work.

Repairatrooper · ‎12-01-2019

First off disconnect the HP printer. then open device manager, click view and select show hidden devices and delete any devices identified as HP but are not currently connected. Once you have done this, restart your PC. Once PC has started, open a browser and go to 123.hp.com/laserjet and run the installation, following the instructions as they appear, reconnecting the printer to the PC when prompted.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Repairatrooper · ‎12-01-2019

How are you connecting? USB or Network? If you are connecting via usb does the printer make the connection sound when you plug the printer in? If not you may have a bad usb cable or the port might be an issue. Try a different usb cable and a different usb port on your computer. Also ensure that you have not plugged the usb cable into the network port of the printer. I know this sounds stupid but it actually fits and I have had experienced users make this mistake before.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Petrusliven · ‎12-01-2019

my printer is connected by cable. I have replaced the cable, still nothing changes. No sound is heard when I turn on the printer and when I connect the printer cable to the laptop.

Petrusliven · ‎12-01-2019

On my laptop in the Devices section, the printer is not listed in the Printer and Scanners section. But the hp printer is detected as other devices. In the Control Panel page, in the Printer section, an hp printer image appears. But when i right click on the hp printer image, the writing in the column is not the same as on the Epson printer. Look at the picture that I sent.

Repairatrooper · ‎12-01-2019

First off disconnect the HP printer. then open device manager, click view and select show hidden devices and delete any devices identified as HP but are not currently connected. Once you have done this, restart your PC. Once PC has started, open a browser and go to 123.hp.com/laserjet and run the installation, following the instructions as they appear, reconnecting the printer to the PC when prompted.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Petrusliven · ‎12-03-2019

Awesome! This fully corrected my problem!

Lot of thanks for helping me. I appreciate that.

My windows can't detect laserjet pro m15a

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