• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

I am also stuck with this issue. Was on a shared network in a boarding school and set a password to prevent my students from printing to my device. Now that I'm on my own network and the ip has changed, I can't for the life of me remember what the password I set up is. Can you please send VRAM reset instructions? Thank you

1 REPLY 1
HP Recommended

Try these steps.

 

 

NVRAM initialization
Performing an NVRAM initialization resets the following settings and information:
● All menu settings are reset to factory default values.
● All localization settings, including language and country/region, are reset.
CAUTION: All onboard network settings are also reset. Be sure to print a configuration page before restoring defaults. Make note of the IP address that is listed on the configuration page. You might need to restore the IP address after an NVRAM initialization. After performing an NVRAM initialization, reconfigure any computers that print to this printer. Uninstall and then reinstall the product software on the computers.

LED control panels
1. Press and hold down the Resume/Cancel button for about 50 seconds.
2. When the green LED illuminates, the NVRAM initialization is complete.

2-line control panels
1. Turn the printer off.
2. Press and hold down the right-arrow button, and then turn the printer on.
3. When the Permanent Storage Init. message appears on the display, release the right-arrow button.
The NVRAM initialization starts. When the product has finished the NVRAM initialization, it returns to the Ready state.

 

Touchscreen control panels
1. Turn the printer off.
2. Touch and hold the lower-right quadrant of the touchscreen, and then turn the printer on.
3. When the Permanent Storage Init. message appears on the display, release the touchscreen.
The NVRAM initialization starts. When the product has finished the NVRAM initialization, it returns to the Ready state.

 

The M102 likely falls under the LED control panel reset steps.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.