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‎01-23-2019 08:42 AM

HP Recommended
Product: LaserJet Pro M201dw
Operating System: Microsoft Windows Server 2012

This printer had the password enabled along with various security settings by a former employee. Now no one in the office using it has a record of the password and it refures to connect to the server. So we need to get into the core and do a full reset to clear all the settings. Only solution I know of is to reset the printer NVRAM but this is not covered in any documents HP has on line. I am hoping to get this information via some direct message to get this printer back online. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2019 10:35 AM

HP Recommended

Try the steps posted here:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Factory-reset-M201N/td-p/6216996

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View solution in original post

2 REPLIES 2

‎01-23-2019 10:35 AM

HP Recommended

Try the steps posted here:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Factory-reset-M201N/td-p/6216996

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎01-23-2019 11:44 AM

HP Recommended

I will be visiting that office tomorrow and will post the result - Thanks!

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