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‎03-29-2018 05:14 AM

HP Recommended
Product: P1006
Operating System: Microsoft Windows 10 (64-bit)

Everything was working fine.  No issues. Then suddenly, printer won't print.  Computer says it is communicating with the printer.  I have checked for update on drivers, no problems there.  Troubleshoot suggest a USB issue, but port is working fine.  Tried a different printer cable on another printer that is working properly, but it still won't print.  There is nothing left in queue.  

3 REPLIES 3

‎03-29-2018 09:08 AM

HP Recommended

Uninstall and reinstall. That will restore any lost communication you have with the printer.

 

Confirm any error messages from the installation from there.

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‎05-25-2018 07:19 PM - last edited on ‎05-25-2018 07:24 PM by Retired

HP Recommended

Thanks for the suggetsion, @John_Getzke; what is the easiest way to uninstall the printer on Windows 10?

Can I search uninstall?

‎06-04-2018 09:36 AM

HP Recommended

Disconnect the printer via USB

Go to Apps and Features

Find the HP software

Highlight and click remove

 

The HP uninstallation wizard should do a decent job of cleaning itself up.  Try an installation of the latest software once the machine has removed the software and rebooted.  Let us know if you have more problems from there for a more manual software cleanup.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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