PRINTER ALWAYS ASKING TO LOAD PAPER

[DDSRD]

Printer is always asking to load paper, I need to restart the printer multiple times to make it read that it have paper on it

[Jeet_singh]

@DDSRD,

Welcome to HP Support Community,

Have you tried to clean the paper feed rollers?

Did you try to update the printer firmware?

Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Click here to download and install the latest firmware. Once done, restart the computer.

For more details on how to update, please use this link: HP LaserJet - Update the firmware

If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may follow the steps suggested in this support document for - 'Load Paper' Error, Printer Does Not Pick Paper

Let me know how it goes for further assistance!

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