Paper Jam in Tray 2 when there isn't any

Lucie05 · ‎06-19-2018

The printer will print maybe one or two sheets and then will state paper jam. I check for a paper jam , there is none. I then press okay, it initializes. I then go to print again and it states paper jam.

I have replaced the pickup rollers and it still is not printing a job and states the same error. What else could it be? Could it be the paper I am using?

Thank you for your assistance.

John_Getzke · ‎06-19-2018

normally jams are caused by the rollers slipping or gripping too much. If you already swapped the pickup rollers then perhaps something else is going on.

When the paper jams does it get much farther than the pickup rollers? Perhaps there is some debris in the paper path that is blocking the paper from feeding to the next cehckpoint or rollers. You would have to open it up and take a look to confirm. Another check would be to observe how much paper is fed from tray 2 when the jam occurs. if its barely getting into the path then it might still be somthing aroudn the pickup roller area. If not its likely something higher up teh paper path.

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