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‎03-30-2018 03:43 PM

HP Recommended
Product: HP LaserJet 1100
Operating System: Microsoft Windows XP

I have an HP LaserJet 1100, Model # C4224A. When printing, a portion of the page is faded, and a dark smudge line is printed down the right side of the page. The size and shape of the affected areas remain the same from one print job to the next. I have included an image of a test page so you can see what I'm talking about. Could someone advise me on what steps I could take to correct this issue?

 

Thanks!

 

HP LaserJet 1100 Test Page.JPG

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2018 11:43 AM

HP Recommended

As an update, I cleaned inside the printer and replaced the toner, and that seems to have corrected the issue. Thanks again for your help.

 

Josiah

View solution in original post

3 REPLIES 3

‎03-31-2018 01:36 AM

HP Recommended

I will try and give some information.This looks like the image transfer roller is not in place.Remove the toner and look inside the printer there is a spongy roller.This roller could be unhooked on one side not touching the drum properly.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution”button, “Thumbs up" button!

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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎04-02-2018 11:36 AM

HP Recommended

Thank you very much for your reply! It seems like the transfer roller is secured properly. I've attached a picture of the interior of the printer with the toner removed so you can see for yourself. Do you have any other suggestions?

 

Thanks!

 

HP LaserJet 1100 Interior 1.JPG

‎04-02-2018 11:43 AM

HP Recommended

As an update, I cleaned inside the printer and replaced the toner, and that seems to have corrected the issue. Thanks again for your help.

 

Josiah

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