• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎05-12-2019 05:06 PM

HP Recommended
Product: Color Laserjet Pro MFP M277dw
Operating System: Microsoft Windows 7 (64-bit)

Scrteen shows

55.1 error

Turn off then turn on

 

Same error keeps coming back

2 REPLIES 2

‎05-13-2019 07:27 AM

HP Recommended

Try the solutions posted here:

https://h30434.www3.hp.com/t5/LaserJet-Printing/55-0602-error-and-55-1-error-on-color-laser-jet-MFP-...

 

"While the printer is powered on, remove the power cord from the back of the printer for five minutes and then power on the printer. "

 

"there is another thread about this, and one who responded suggested simply unplugging the unit from power source WITHOUT shutting down first. This is what made a difference for my situation."

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Tags (1)

‎05-17-2019 02:45 PM

HP Recommended

Service support documentation indicates that this is a communication error involving the DC controller. Ensure that product is plugged directly into the wall and not through any type of surge protector.  If error occurs even when starting with direct wall connection then the next step is to replace the Dc controller. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.