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Alva_Larry Student
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Printer hangs up

Color Laserjet Pro MFP M277dw
Microsoft Windows 7 (64-bit)

Scrteen shows

55.1 error

Turn off then turn on

 

Same error keeps coming back

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Distinguished Professor Distinguished Professor
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Printer hangs up

Try the solutions posted here:

https://h30434.www3.hp.com/t5/LaserJet-Printing/55-0602-error-and-55-1-error-on-color-laser-jet-MFP-...

 

"While the printer is powered on, remove the power cord from the back of the printer for five minutes and then power on the printer. "

 

"there is another thread about this, and one who responded suggested simply unplugging the unit from power source WITHOUT shutting down first. This is what made a difference for my situation."


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Message 3 of 3
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Printer hangs up

Service support documentation indicates that this is a communication error involving the DC controller. Ensure that product is plugged directly into the wall and not through any type of surge protector.  If error occurs even when starting with direct wall connection then the next step is to replace the Dc controller. 

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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