Printer is on but the display window is blank

[thespillersgrup]

The printer is on but teh display window is blank.  Rebooting did not resolve the issue.

[MKazi]

@thespillersgrup

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an HP Color LaserJet CM1312 Multifunction Printer. I read that the printer is powered on but the printer's display is blank. You have restarted the printer and that did not fix it. Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Did any hardware changes take place on the printer?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If the printer's display is still blank then I suggest you to perform a firmware update on the printer via this link.

I sincerely hope this fixes the issue. Feel free to keep me posted. Cheers! 🙂

[IndyJudy]

I unplugged the printer and waited about 30 seconds. When I replugged the computer the screen came back on. Thanks for the help!!! 

[JohanieO]

After the firmware update the printer display still off. What can I do to resolve the issue?

[sandytechy20]

@JohanieO

Welcome to HP support community.

If the printer connected directly to the wall outlet?

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[C2e]

Have try to rebut but not screen not come on?  I can still printer from computer but without screen cannot scan and/or make copies!?  Is this fixable??

[The_Fossette]

@C2e,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your printer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Nicolajane1507]

I have tried those steps but the display is still blank. It's not connected to the computer at the moment but it should have the HP logo etc on the display and be able to photocopy still?

[TEJ1602]

@Nicolajane1507, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted for further assistance.

[chkpfbeliever]

I've the same issue with a brand new HP Envy 5643 model.  I bought it a couple of years ago and now installing it for the first time.  The printer display screen is blank when I power on to set up connection with my laptop.  I've unplug and replug several times.  Wondering if the printer display screen is not working because it was sitting in the box not opened for two years?  What are the chances? Feeling very frustrated.