Printer makes noise like it's going to print and then doesn't

[VickiH1]

I send to printer and then it makes sounds like it's going to print and doesn't. Sometimes if I open and shut drawer it will go ahead and print. Doesn't do it all of the time. Doesn't matter what program it is.

[KrazyToad · Accepted solution]

@VickiH1

Welcome to HP Community

I have gone through your Post and would like to help

Please perform a printer reset and update the firmware

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

You can refer to this Link: https://support.hp.com/in-en/document/c02919168 for Firmware update

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[VickiH1]

I have not had a chance to try this yet. I have been on a shortened schedule due to surgery and back issues. I have been back on a limited basis. I will try this soon. Since I have been back, though, the printer is doing well and hasn't been acting up. As soon as it does it again, I will put this solution into motion and let you know the result. Thank you so much for your suggestion.

[KrazyToad]

@VickiH1

Thanks for keeping us posted.

I'm glad the printer is working right now.

Drop us a message anytime you need help

Wish you a speedy recovery 😊