Printer print a page automatically

[Shahzad_Ahmad]

One of the user in our company complaint that his printer (HP Laserjet Pro MFP M125nw) which is directly connected to the PC via USB, prints the page automatically. He is afriad that it might be printed by the hacker. I have investigated but nothing suspecious found on his PC as we do have endpoint and gateway security in our environment. WIFI on his printer was enabled with paraphase, I have disabled it to avoid any risk in the future.

All I need to know is from where or how I will know that this print was from WIFI or from the printer itself has performed the auto calibration test. I have also uploaded the image that was printed, kindly help me in this regard as I need a solid reason to convience the user.

[asmita6658 · Accepted solution]

@Shahzad_Ahmad

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the printer is printing random pages.

Don't worry, I'm here to help! To better assist you - Is the Wireless Direct-enabled? If it is, please try these steps to disable the Wireless Direct -

1) At the product control panel, press the OK button to open the menus.
2) Open the following menus:
● Network Setup
● Wireless Menu
● Wireless Direct
3) Select the Off option, and then press the OK button.

If the Wireless Direct is already disabled, I'd suggest you try updating the printer's firmware. Refer to this document for steps.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[Shahzad_Ahmad]

Dear Asmita,

Thanks for your reply.

I have already disabled the WIFI Direct. But I need to know the reason behind that. Why such incidence hapenned?

Do belive that it was printing from external source or might be printed by the user mistakenly.

Kindly suggest.

Thanks,

Shahzad Ahmad

[asmita6658]

@Shahzad_Ahmad

Thanks for getting back to us. I'm afraid, there's no way to track the source but as the printer is not connected to a Wi-Fi, it is unlikely the document would be sent from a different PC. It is very much possible the document was printed from the PC it was connected to. 

Hope this helps!