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- Printer "offline" since upgrading to El Capitan on MacBook A...
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04-16-2016 10:20 AM
Upgraded MACBook Air to OS X 10.11.4 El Capitan. In that process, my printer disappeared. Apple Support had to step in to get the printer back in view and printing - that was yesterday & took 1.5 hrs. Today I tried printing and get "offline" error message. I went through steps of unplugging printer and router 2x, but still get "offline" message. Help please!!
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Accepted Solutions
04-17-2016 02:43 PM
Hey @mel1121,
Welcome to the HP Support Forums!
I understand that you are having some issues with printing from your Mac OSX 10.11 machine to your Laserjet P1102w Printer. I can help you with that.
To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:
- On your Mac click on your Apple icon, System Preferences, and Printers and Scanners.
- Hold down the control key and click on the icon of your printer on the left.
- Click on Reset Printing System.
- Click on the plus button in the bottom left corner of the screen.
- Select your printer from the list.
- Click in the box next to Use and select your printer from the list.
- Click on Add.
Please let me know the results after following the above. If you are able to print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
04-17-2016 02:43 PM
Hey @mel1121,
Welcome to the HP Support Forums!
I understand that you are having some issues with printing from your Mac OSX 10.11 machine to your Laserjet P1102w Printer. I can help you with that.
To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:
- On your Mac click on your Apple icon, System Preferences, and Printers and Scanners.
- Hold down the control key and click on the icon of your printer on the left.
- Click on Reset Printing System.
- Click on the plus button in the bottom left corner of the screen.
- Select your printer from the list.
- Click in the box next to Use and select your printer from the list.
- Click on Add.
Please let me know the results after following the above. If you are able to print, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
04-18-2016 05:22 PM
DocCottle - Thanks for the help. I did as you outlined, but the printer did not show up when I hit the "+key". So I shut everything down, unplugged my router, restarted router, restarted printer, restarted computer and then it showed up when I hit the "+key". Here is hoping I don't have to do this whole routine every day = YIKES!! Thanks, again. If you reply to this, I will give you a thumbs-up for making me not afraid to delete my printer (thinking I will never see it again). mel1121
04-20-2016 06:58 AM
Hey,
I'm glad that you have everything working.
More likely the issue can be resolved in the future by turning the printer off and removing the power cord from the back of the router for one minute, but you can delete and readd the printer if that fails.
If you need anything in the future please let us know.
I work on behalf of HP
Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.
Please click the Thumbs up icon below to say “Thanks” for helping!
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