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‎05-30-2021 03:23 PM

HP Recommended
Product: Color Laser Jet Pro MFP- M479mdw
Operating System: Microsoft Windows 10 (32-bit)

I have a Hp Color Laser Jet Pro MFP-M479fdw printer. I turned it off by mistake but when I turned it back on, the printer came on but the display screen did not. I thought maybe I put it in power-saving mode by accident . but I unplugged it several times, switched power outlets, press and held the power button for 30 to 60 seconds; still nothing.. The printer powers up like normal but the screen is doing nothing.. can anyone help me please!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2021 06:38 PM

HP Recommended

If you can still print to the printer then the display screen has failed. I have seen a few failures but does not seem to often enough that any service advisory has been issued. If you are still under warranty, go to support.hp.com and get a case open and get it fixed. Otherwise you will need to order a control panel and self repair or find a local repair shop.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 REPLIES 2

‎05-30-2021 06:38 PM

HP Recommended

If you can still print to the printer then the display screen has failed. I have seen a few failures but does not seem to often enough that any service advisory has been issued. If you are still under warranty, go to support.hp.com and get a case open and get it fixed. Otherwise you will need to order a control panel and self repair or find a local repair shop.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-25-2021 07:51 PM

HP Recommended

Thank you!

 

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