Printer will not take card stock

[Lottie91]

Hello,

I purchased the HP Color Laser 150nw two weeks ago.

It prints okay on normal paper.

Every time I try to print with card stock (220gsm) it will not print and I get a paper jam message.

I bought the printer specifically with this in mind for my business and I am very disappointed it's not working.

To clarify - I have tried changing the media type on my computer when asking to print; still no luck.

Any advice would be really appreciated; I am considering returning the printer.

[TEJ1602]

@Lottie91, Welcome to HP Support Community!

As per the printer specifications, the printer is capable of printing on 220gsm paper. But there is no mention of cardstock in the paper handling section.

Refer to the document Product Specifications for the HP Color Laser 150nw (4ZB95A) for help.

Ensure you are using the right type of paper, and if there is any physical paper jam, clear it before printing. Follow the steps from the document Paper Jam Error.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lottie91]

Hello,

Thank you for your reply.

I'm afraid I've tried all that - I even bought some 200gm HP colour fast paper especially and it still does not take it.

Do you think it is a fault with my particular printer?

I am wondering whether to exchange it for another one as I'm very unhappy.

Please advise,

Best wishes,

Lottie

[TEJ1602]

@Lottie91

It could be a hardware issue as suspected.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!