12-25-2019 05:06 PM
How to print envelopes in the priority tray. I have tried to follow online instructions and it still doesn't work. The envelope goes in and then when it comes out the text is not in the right position. It also says to Load tray 1. Envelope, Env #10 or press OK to use available media. When I press OK it prints with the text in the wrong place.
12-26-2019 11:38 AM
You need to confirm that you are sending the print job as an envelope to the printer. Otherwise the printer will see a normal sized Letter print job and attempt to print the contents the best that it can. This mismatch of settings is what causes your text to print in the wrong place on the envelope.
A clue is that your printer is asking you to load Envelope/Env10 into tray 1. That means you currently have the tray configured to something else on the printer. Most tray 1's are manual feed trays and default to Any Type/Any Size. You may have adjusted this setting with your own troubleshooting to the point where it does not match the incoming print job anymore. The printer sees an incoming job for Envelope/Env#10 and is not finding matching criteria on Tray 1.
Review the tray settings for tray one. Set it to Any/Any or to Env/Env10. Once the settings match up the printer will process the job correctly.
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