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‎04-05-2019 07:45 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi, I'm dealing at my work with this issue. What could be the cause and is this easy to fix? Thanks for helping!

 

IMG_20190405_152027.jpgIMG_20190405_152032.jpgIMG_20190405_152044.jpg

3 REPLIES 3

‎04-05-2019 08:32 AM

HP Recommended

Looks like your Image Transfer Belt (ITB) is covered in magenta toner.  You will want to replace your magenta cartridge as it is likely defective.  Then you will need to clean up the ITB.

 

See the following video for the general process to clean the ITB:

https://www.youtube.com/watch?v=idKqlwSq_Xs

 

Once the cartridge is plugged and toner is cleaned up the print defect will go away.

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‎04-05-2019 09:14 AM

HP Recommended

Wow, thanks for your outstanding fast reply. I will work on it next week and let you know if this fixed the issue!

‎04-05-2019 09:47 AM

HP Recommended

You need to replace the magenta toner cartridge and need not to worry about the ITB cause M477 will clean it up by itself.

Even if it may not clean up everything which you can see it won't be any problem with your printout.

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