cancel
Showing results for 
Search instead for 
Did you mean: 
KOB_M118dw
New member
3 2 0 0
Message 1 of 7
236
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

iPhone and Android
iOS

So there was a point when I didn't have any problems printing wirelessly from my iPhone, but recently every time I try to print an ebay shipping label from my phone the barcode area doesn't print properly and it's just a block of grey, I can also tell that the resolution is much lower than usual. This only happens when printing ebay  labels from my iphone or android. I don't have this problem printing different labels from my phone and I don't have this problem printing from my desktop. Can anyone provide some tips on how I may resolve this issue? Thank you   

6 REPLIES 6
HP Support Agent
HP Support Agent
6,485 6,478 426 526
Message 2 of 7
179
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

Hi @KOB_M118dw

Welcome to the HP Support Community. I'd be happy to assist you. If you are facing the same issue on Android and iOS devices, this could be an issue with the eBay labels. You have also mentioned that other labels print fine.

 

Which model printer do you use?

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on the iOS device.

 

Hope this helps! Keep me posted for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
CNSWEDE
New member
1 1 0 0
Message 3 of 7
137
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

I’m having the exact same issue and I’m wondering if you have gotten a resolution yet.

please let me know.

thank you, cindy

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,316 6,303 457 500
Message 4 of 7
100
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

@CNSWEDE, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Is there any error message when you try to print?

 

Keep me posted.

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
KOB_M118dw
New member
3 2 0 0
Message 5 of 7
83
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

I have the M118dw

Reply
0 Kudos
KOB_M118dw
New member
3 2 0 0
Message 6 of 7
81
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

Sure I have the M118dw

Reply
0 Kudos
HP Support Agent
HP Support Agent
10,000 10,003 885 1,057
Message 7 of 7
42
Flag Post
HP Recommended

Problem printing shipping labels wirelessly from mobile devices

Hi @KOB_M118dw

 

Thanks for replying. What seems to be the issue? Could you elaborate more? What's the operating system installed? 

 

Let me know. 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation