-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
HP Recommended
Hi @owlie0418,
The link is available from the product drivers page for your HP device.
Please follow the below steps to resolve the problem:
Cheers,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
6
0
0
HP Recommended
HP Recommended
Can you please include a screenshot of the Add Printer dialog, once clicking the plus sign? this may allow some better understanding of any possible cause.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
6
0
0
HP Recommended
Not sure if this is what you mean?
6
0
0
HP Recommended
Not sure if these are what you meant by screenshots?
HP Recommended
Yes, that was my exact intention, thanks!
Please print a Configuration Report and let me know the exact firmware datecode listed for your printer:
https://support.hp.com/au-en/document/c05874648
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
6
0
0
HP Recommended
HP Recommended
Please try unplugging the USB cable and restart your Mac.
*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.
Restart the printer and check if you may see any difference, You should see a scan tab under printers & Scanners too.
if there is still no change, also ensure your Mac is up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.
May you see any difference?,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
6
0
0
HP Recommended
HP Recommended
Great to see the scanner is now working @owlie0418!
Surely not a genius 
, maybe experienced.
Cheers, and please keep safe.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community