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‎03-31-2017 08:51 PM

HP Recommended
Product: MFP M127fw
Operating System: macOS 10.12 Sierra

The scanner doesn't work after I updated my macOS to the new version 10.12.4. I reinstalled the driver, but didn't solve.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2017 12:36 AM

HP Recommended

Hi,
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest firmware is installed by following the tool below:

http://ftp.hp.com/pub/softlib/software13/printers/LJM125_M126_M127_M128_Series_FW_Update_signed-2016...


Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎04-01-2017 12:36 AM

HP Recommended

Hi,
From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

If you experience any further issues, ensure the latest firmware is installed by following the tool below:

http://ftp.hp.com/pub/softlib/software13/printers/LJM125_M126_M127_M128_Series_FW_Update_signed-2016...


Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎04-01-2017 07:18 PM

HP Recommended

Thank you very much. Now the scanner works again!

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