Scanner reports as busy and does not work

[Slayshere]

The printer works very well but when I try to use the scanner, it says scanner reported an error; The scanner is busy

[atharva_gp]

 @Slayshere,

Thanks for reaching out to the HP Support community!

• What is the model of your printer?
• How is the printer connected? Is it Wired(USB/Ethernet) or Wireless?

Let's try these steps:

Step 1: Restart the Devices:

• Turn off the Wifi Router(if the printer is connected on a Wifi), wait for 60 seconds, turn it back on.
• Turn off the Printer, wait for 60 seconds, turn it back on.
• Restart your MAC
• Try to scan again.
• If the issue persists, proceed to the next step.

Step 2: Remove and add the printer.

• Click the Apple menu, and then click System Preferences.

     

• Click Printers & Scanners or Print & Scan.
• If your printer is listed, click the name of your printer, then click the minus sign to delete the printer.
• If there are multiple entries of the printer delete them.
• Click the plus sign, click Add Printer or Scanner, click the name of your printer.
• Click the Use or Print Using menu, then select the name of your printer.

     ( For printers connected on WiFi select AirPrint or Secure Airprint)

      

• Click Add to add the printer to the list.
• Try to scan again

Let me know what happens. 

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