Toner Cartridge Warranty

[SHM1776]

I recently reported print defects to HP (regularly spaced blue and red dashes down the right side of a page) and after investigation HP determined that I have two defective toner cartridges.  These are the original cartridges supplied with the printer when purchased.  HP advised that I need to buy new cartridges, as the warranty is valid only if at least 70% of cartridge life remains.  I cannot find that disclaimer stated anywhere.

Have other folks encounted this issue and what was the resolution?  These are expensive items and I am very disappointed in HP at the moment.

[ShlomiL]

Hi,

This is incorrect, the print cartridge is warrantied till it getting low, not nearly 70%:

https://support.hp.com/ee-en/document/c01848047

I have brought your post to HP's attention, please expect a private message.

You may access private messaging by clicking the top envelope icon..

Shlomi

[danny-r]

@SHM1776

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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