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CHRISSYchrissy1
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Message 1 of 2
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Toner recycle email from HP is missing attachment with prepaid shipping label

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The email was in a typewriter font and says the shipping label to properly recycle the toner is attached.  It's not.  I can't reply to the email.  No ability to get anyone on the phone.  Does HP really care about recycling these things?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@CHRISSYchrissy1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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