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‎02-16-2018 10:00 AM

HP Recommended
Product: M680

After a lot of fixed issues with this printer, now i get 13.D3.FF when printing double side. I check all the sensors seems fine. Any ideas?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2018 02:09 AM - edited ‎02-17-2018 02:14 AM

HP Recommended

Just an update, worked after duplex assy including the motor was replaced

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3 REPLIES 3

‎02-16-2018 03:35 PM

HP Recommended

There is a 13.D3 error message posted here:

https://www.manualslib.com/manual/918473/Hp-Color-Laserjet-Enterprise-Mfp-M680-Series.html?page=332

 

Seems like teh 13.D3 area has to do with the duplexer.  I would check out parts and sensors in that area.  Otehrwise feel free to flip through the troubleshooting guide and see if you can find any other clues.

 

Other ideas for 13.D3 error messages:
https://support.hp.com/us-en/document/c02794937

https://support.hp.com/sg-en/document/c04579641

 

One more here:

https://www.printer-repair-experts.net/hp-laserjet-enterprise-m601

 

 

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‎02-16-2018 11:43 PM

HP Recommended

I just checked in the diagnostics mode, the duplexer motor is not working. Also i can hear some small clicking while the gears turn right next to the fuser. So its ether bad duplexer motor, or the gear...

 

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‎02-17-2018 02:09 AM - edited ‎02-17-2018 02:14 AM

HP Recommended

Just an update, worked after duplex assy including the motor was replaced

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