Unable to Print on a M15A from an Apple Macbook Air

[cmbr]

I'm trying to print from an Apple Macbook Air to a Hewlett-Packard LaserJet M15a. The two devices are connected via a USB cable.

The Apple Macbook Air is a 13-inch model produced in early 2015 running Catalina 10.15.3.
The Hewlett-Packard M15a has the model name W2G50A. The firmware datecode is 20190725.
I have installed HP Smart version 4.5.2 on the Macbook Air.

The HP Smart software reports a connection to the printer. The Apple Preferences > Printers and Scanners page shows the LaserJet M15a as the sole connected printer. If I reset the Printers and Scanners to remove the printer and the Add a Printer, the Apple once again reports that it is connected to the M15a.

When I send a document to the printer, the computer prepares the document and reports sending it to the printer but nothing prints. The Power button/Ready LED is on steady through all this. It does not flash. The Attention LED is always extinguished.

If I unplug the HP M15a printer from the Apple Macbook Air and, using the same cable, plug it into my laptop running Windows 10, the printer works as expected.

What shall I do next to get this printer to work on the Apple computer?

[ShlomiL]

Hi Charles,

Try following HP Easy Start and check if you may see any difference once installing the HP Essential Software for the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi

[cmbr]

I'll have access to the printer and computer within two days. I vaguely recall running HP Easy Start but I'll download and run it again to be sure. I'll let you know what I find.

[cmbr]

I ran the HP Easy Start program again. It finished successfully but the printer will still not print.

Then I ran HP Smart to set up the printer again. I had the printer connected to one of the USB ports on the Apple MacBook Air. The setup ran for several minutes but eventually showed a message to the effect that it couldn't find any printers. Then I changed to the other USB port on the computer and tried to set up the printer. After several minutes of delay, I received the same failure message.

Both of the USB ports on the computer work otherwise but as a precaution, I reset the system management controller (SMC) of the Apple MacBook Air. That didn't help.

The M15a printer still will not print from the Apple. What shall I try next?