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- HP Community
- Printers
- LaserJet Printing
- Re: Unable to install Hp M277 on Windows 10

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10-14-2016 01:25 AM
After Windows 10 anniversary Update Printer HP m277 stop working. I try to uninstall and install again but problem don't solved.
After 20 minutes for installing, at 99%, appear this message:
"An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product"
So, after many operations for solving problem without success i delete partition, formatting disk and install windows 10 again, in a clean disk.
After install windows 10, i don't install any software and try to install printer.
Same messagge appear.
i hope that you can help me.
thank you
Solved! Go to Solution.
Accepted Solutions
10-17-2016 09:34 AM
Thank you for your message.
i have search similar problem in this forum, and in my case i have already solved following this link
10-17-2016 09:11 AM
Hey @vadese,
Welcome to the HP Forums! I understand you are seeing a fatal install error when your install times out and despite your efforts you cannot install the printer. Please try the solution presented in the following document and let me know the outcome:HP LaserJet Printers - A Fatal Error Displays During Software Installation.
If this resolves the issue, please click the Accept as Solution button below so others can see what worked for you. If on the other hand you require further assistance, be sure to let me know and I will do all I can to help. Thanks.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
10-17-2016 09:34 AM
Thank you for your message.
i have search similar problem in this forum, and in my case i have already solved following this link