Unable to print in color

[communitygirl]

I had trouble lately and reset my output settings and now I can't get the old settings back. I don't see how to print in color. Somehow it gets stuck on presets. 

I thought I would just reinstall the printer and in the process of doing that, I have lost my wireless set up. What a mess! 

[LisaInOregon]

No help, just sympathy - I'm in the same boat, I really want to be able to print in color and can't.  I haven't reinstalled the printer but perhaps that's next. 

Someone did suggest printing the color status page and if that's black and white, it's not the settings.  Mine prints in black and white, which apparently means either (1) it can't be fixed at all or (2) there's some other way to fix it, other than the settings, that I haven't been able to find.  But the printer is old enough that HP support won't even let me ask. 

[Rainbow23 · Accepted solution]

Hi @communitygirl,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you cannot print in color from your HP LaserJet Pro 200 color Printer M251.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Troubleshooting Print Quality Issues

If the issue persists, then I suggest that you reset the printing systems by following the steps in the link: Resetting the Printing System (Mac)

Let me know how this works.

You have a good day ahead.

[Rainbow23]

Hi @LisaInOregon,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you cannot print in color from your HP LaserJet Pro 200 color Printer M251.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Troubleshooting Print Quality Issues

Also, let us know the operating system installed on the computer connected to the printer.

Let me know how this works.

You have a good day ahead.

[communitygirl]

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@Rainbow23 wrote:

Hi @communitygirl,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you cannot print in color from your HP LaserJet Pro 200 color Printer M251.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Troubleshooting Print Quality Issues

If the issue persists, then I suggest that you reset the printing systems by following the steps in the link: Resetting the Printing System (Mac)

Let me know how this works.

You have a good day ahead.

Resetting the printer worked but the print function is stuck on "Preset" and I don't see how to get back to the settings that I used to use - where I would be able to select print in color or black and white. 

[communitygirl]

Hi Lisa in Oregon, resetting the printer (as the HP person advised) worked! It took a while to respond to clicking inside the printer window but it finally responded to shift + click or alt + click or Ctrl + click. 

It solved the wireless issue and also printing in color. 

[Rainbow23]

Hi @communitygirl,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries in future in this forum and we will always be there to help you.

You have a good day ahead.

[communitygirl]

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@communitygirl wrote:

I had trouble lately and reset my output settings and now I can't get the old settings back. I don't see how to print in color. Somehow it gets stuck on presets. 

I thought I would just reinstall the printer and in the process of doing that, I have lost my wireless set up. What a mess! 

---

The thread on this forum gets cluttered and hard to follow. I'm still trying to figure out how to go back to the original print settings and eliminate the PRESET settings. Does anyone at HP know how to do this?

[Rainbow23]

Hi @communitygirl,

Thank you for your reply, I'll be more than glad to help you.

I understand that you know how to eliminate the preset settings and save the original settings on your Mac Computer.

This issue may require a one to one interaction over the phone.

Hence, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP

Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.

You have a good day ahead.

[WmSt]

I reloaded the printer drivers and it now works fine.