• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-23-2019 12:35 PM

HP Recommended
Product: HP 4512 wireless printer
Operating System: iOS

Unable to print pdf files from iPhone and iPad. I am able to print everything else. Checked printer alignment/ink and those are good to go. Have not had this problem before. Any advice would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2019 01:14 PM

HP Recommended

Reboot all devices.

 

If the problem persists then perhaps something in the printer is corrupted.  You could try restoring the defaults on the printer in hopes of cleaning up the memory.

 

After that you would need to experiment with different printer drivers.  This may not be easy to do if you are sending jobs to the printer via ePrint or another cloud printing solution.  

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

View solution in original post

2 REPLIES 2

‎10-23-2019 01:14 PM

HP Recommended

Reboot all devices.

 

If the problem persists then perhaps something in the printer is corrupted.  You could try restoring the defaults on the printer in hopes of cleaning up the memory.

 

After that you would need to experiment with different printer drivers.  This may not be easy to do if you are sending jobs to the printer via ePrint or another cloud printing solution.  

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎10-23-2019 02:04 PM

HP Recommended

Thanks for the quick response John. I really appreciate it. Will give it shot!

R/,

Sean

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.