Solved: Re: Vertical lines on CM1415 - HP Support Community

Paddy1234 · ‎06-20-2019

Product HP CM14515 color printer. I get vertical lines on my copy when I use the scanner. The flat bed does not have any lines. How do I clean the scanner?

east2100 · ‎06-20-2019

Look into the pictures which i post.

Lift the ADF plate and check the two area which circled in red color where should be kept cleaned if there's not clean it use alcohol if needed.

View solution in original post

Repairatrooper · ‎06-20-2019

Do you get lines from both scanning through the ADF and from the glass? If so then likely there is an issue with the scanner itself and not dirt on the lens. It is a pain but I would perform a factory reset on the unit to see if that helps.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

east2100 · ‎06-20-2019

Look into the pictures which i post.

Lift the ADF plate and check the two area which circled in red color where should be kept cleaned if there's not clean it use alcohol if needed.

Paddy1234 · ‎06-27-2019

When I go to print wireless or blue tooth to my printer, some of the lines show but no numbers. This also has happened on other printers I own. Can this be corrected?

east2100 · ‎06-27-2019

It'll be better for you to post one or two picture here.

Vertical lines on CM1415

Create an account on the HP Community to personalize your profile and ask a question