Windows 10 not recognizing Laser Jet Pro 400 M451dn as a printer

[crowncitycorey]

I upgraded to Windows 10 yesterday.

The OS only regonizes my Laser Jet Pro 400 M451dn printer as a "device" not a printer.

Making the assumption that I need a Windows 10 appropriate driver to be recognized as a "printer," what do I do as I can not find one?

How can I print?

[PeaceLily]

Hi @crowncitycorey ,

Here's a link to the page where you can download Win10 32-bit drivers for your LaserJet Pro: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5076463&swLangOid=8&swEnvOid=4191

[rwucla]

Link does not work - "Could Not Open Page" - can you please resend working link to the new driver?  

[PeaceLily]

Here's an updated link to the page: http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5076461&swLangOid=8&swEnvOid=4191

[rwucla]

Thank you!  However, it appears this link is for 

HP LaserJet Pro 400 color Printer M451dn

My printer is the Laser Jet Pro 400 MFP (M425dn)  it's not a color printer.  Please advise - thank you.

[PeaceLily]

Hi @rwucla -- The link I posted was for the original poster's printer model, you didn't mention you had a different model. I also don't know what operating system version you're using, so here's a link to the main software and drivers page for your model, where you'll need to select the OS from the drop-down menu:  http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5096244

[rwucla]

Excellent - thank you and sorry for not clarifying earlier.  I have Windows 10 64-bit.  

Do I have to downloand the "Full Software Solution" ?  

The other driver options are 

"PCL6 Driver Only" 

and

"PCL6 Driver and Installer"

Thanks again!

[PeaceLily]

Not necessarily, it just depends on what you need. If you want the driver and all the software and tools from the original CD that came with the printer, then you want the full software solution. Here's a breakdown from the descriptions on the site: 

Full software solution: The full solution software includes everything you need to install your HP printer. This collection of software includes the complete set of drivers, installer software, and other administrative tools found on the printer's software CD.

Driver only: The PCL6 driver is recommended for most users for printing. It provides the best overall speed, print quality and printer feature support for most users. To install the print driver use the Add Printer Wizard.

Driver with installer: The driver installer file automatically installs the PCL6 driver for your printer. This is a driver-only software solution intended for users who want a basic print driver to use with their HP device. This software installation can be used on PC's which do not meet the minimum system requirements necessary to install the Full Featured software solution.

[rwucla]

Alas, I thought I had this, but now after installing the driver and rebooting, I still cannot print.  Similar to the post at the top of this thread,

The OS only regonizes my Laser Jet Pro 400 MFP M425dn printer as a "device" not a printer.

Making the assumption that I need a Windows 10 appropriate driver to be recognized as a "printer," what do I do as I can not find one?

How can I print?

[AlliBee]

Hi @rwucla,

Try these steps to install your printer (the steps helped another user here on the forums).

1. Plug printer into USB port.
2. Click Start > Settings > Devices > Printers & scanners.
3. Select "Add a printer or scanner."
4. Select "The printer that I want isn’t listed."
5. Select "Add a local printer or network printer with manual settings."
6. Choose a printer port > DOT4_001 (HP Print Device).
7. Install the printer driver > Next.
8. Pick HP from the list of manufacturers.
9. Select your printer. 
10. Click Next.
11. Select "Use the driver that is currently installed (recommended)".
12. At printer, turn off power, turn on power. Print a test page.