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HP Recommended
HP OfficeJet Pro 8500
Microsoft Windows 7 (64-bit)

All new cartridges in my HP 8500.  Print Quality report looks great, but printing yellow comes out as golden brown.  Help!

2 REPLIES 2
HP Recommended

Two likely reasons for this print defect:

- Your cartridges are 3rd party and slightly off from what the printer is expecting

- There is a descrepency betwen your computer screen and the physical printouts

 

Swapping the cartridges for HP originals should help you confirm a defect in the cartridges.  If they are not HP originals then contact your 3rd party supplier and ask them about thier policy on dud cartridges.

 

Color profiling your computer monitor to the printer is a process you can lookup.  Each printer has a certain color profile applied to it. This determines what colors mix with what to make the final result. If your screen is significantly off from this color profile then you can sometimes choose a different one or recalibrate your monitors to match the current color profile.

 

Some examples of color profiles:

http://www.redrivercatalog.com/profiles/how-to-use-icc-color-printer-profiles.html

http://www.colourmanagement.net/advice/about-icc-colour-profiles

https://www.color-management-guide.com/printer-calibration.html

 

 


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HP Recommended

one more quick thought.


To help validate if you have a color profile problem then print off a demo page from the printers control panel.  The control panel eliminates issues with the connected computer monitor, drivers and printing software.  This will show you what the printer is capable of printing with its current profile and cartridges.  If the results from the demo page are poor then you likely have a cartridge issue to sort out.  If the colors on teh demo page look correct then you have a profile issue to sort out between your monitor and the printer.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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