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‎02-28-2018 01:28 PM

HP Recommended
Product: MFP M180nw
Operating System: Microsoft Windows 7 (64-bit)

Hello, im getting a lot of issues trying to install your drivers, i followed the steps to install this using USB cable and its not working, do you have a solution or a driver that work? because windows keep installing only the scanner and not the printer, i think you should hotfix this known issues, its really troublesome. I really need to do it with USB.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2018 07:52 AM

HP Recommended

Search your machines %temp% folders and search for the HP installation logs.  You can dig through the logs for clues and see what is holding up your printer installation.  Or feel free to attach them to the thread and we can take a look with you.

 

Otherwise the details here sound like you have a conflicting driver installed on this machine that is interfering or hijacking the printer installation before the Full Software Solution can get to it.   This often happens for me with machines loaded with Universal Print Drivers.  Removing the UPD and rerunning the install usually fixes the problem.

 

Check your Device Manager when you plug in the printer to the PC.  See what the hardware is registering as and attempt to manually update the driver to the correct one.  All you should have to do is point the hardware wizard to the folder containing all Full Software Solution and the wizard can find what it needs from there.

 

 

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3 REPLIES 3

‎03-01-2018 07:52 AM

HP Recommended

Search your machines %temp% folders and search for the HP installation logs.  You can dig through the logs for clues and see what is holding up your printer installation.  Or feel free to attach them to the thread and we can take a look with you.

 

Otherwise the details here sound like you have a conflicting driver installed on this machine that is interfering or hijacking the printer installation before the Full Software Solution can get to it.   This often happens for me with machines loaded with Universal Print Drivers.  Removing the UPD and rerunning the install usually fixes the problem.

 

Check your Device Manager when you plug in the printer to the PC.  See what the hardware is registering as and attempt to manually update the driver to the correct one.  All you should have to do is point the hardware wizard to the folder containing all Full Software Solution and the wizard can find what it needs from there.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎04-01-2018 11:07 PM

HP Recommended

If this is the issue of Windows 7 USB connection, Print Driver Shown as Scanner. Here is the solution:
1. Search Windows for device manager, and then click Device Manager in the list of results. 
2. Click the arrow next to Imaging devices. 
3. Right-click HP LJM178M181(NULLSCAN) from the list, and then click Update Driver Software.... 
4. Click Browse my computer for driver software, click Let me pick from a list of device drivers on my computer, and then click Next. 
5. Select USB Printing Support, and then click Next. 
A Windows has successfully updated your driver software message displays. 
6. Click Close, and then open Devices and Printers. 
The correct printer icon displays. 

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‎04-01-2018 11:11 PM

HP Recommended

Fix steps with screenshots:

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