cant connect to the HP print service

[dedym]

HI. i cant connect to the HP print service from the printer. The printer tells that the servise is OFF. Therfore i cant print from my mobile phone. a week ago it works perfect but now, its not working anymore

[DavidSMP · Accepted solution]

@dedym,

Good day. A warm welcome to the Hp community. I have reviewed the case and understand that it is your first visit here. You are a valued HP customer and it is paramount to assist you here. Excellent description and great presentation of the issue. Kudos to you for that.

• How are you paring the Android phone with the printer?
• Are you using Hp smart App?
• Are you using wifi direct to connect to the printer?
• Or are you connecting the phone to the printer via a router?
• Did you try uninstalling and reinstalling HP Smart App and check again?
• Is it an Android smartphone or an iPhone?

For now, try these steps:

• First, uninstall HP smart app if has been installed.
• Install all the latest OS updates on the phone.
• Perform all the relevant steps based on your operating system from this link: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/530... (HP Printers - Using the HP Smart App (Android, Apple iOS) it gives you step by step instructions to download, install and use the HP Smart App and connect to the printer.
• This should fix the issue for you. It has very useful FAQs also.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[dedym]

Tnx. It works and

It goes perfect now! 

[KrazyToad]

@dedym

I'm glad we got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need assistance

Thank you 😊