Solved: Re: clearing paper jams - HP Support Community

3Doors · ‎08-30-2016

We have a rear door paper jam, but cannot reach the paper - the jammed paper is too small and too deep inside the printer. How can we clear this? Thanks.

John_Getzke · ‎08-30-2016

If you have access to a Service Manual then you would be able to find specific steps for clearing the jam. We cant link to Service Manuals on the open forums, but you may be able to find them floating around on 3rd party sites.

Otherwise I'd suggest bringing the printer into an HP certified support area. They can do the more complex repairs for you.

You also have the option of contacting HP support directly if you have warranty remaining on the printer. If a phone rep cannot walk you through the process over the phoen they may be able to send a tech or swap out the printer for you based on the severity of the problem. Standard stuff for warranty supported machines.

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View solution in original post

John_Getzke · ‎08-30-2016

If you have access to a Service Manual then you would be able to find specific steps for clearing the jam. We cant link to Service Manuals on the open forums, but you may be able to find them floating around on 3rd party sites.

Otherwise I'd suggest bringing the printer into an HP certified support area. They can do the more complex repairs for you.

You also have the option of contacting HP support directly if you have warranty remaining on the printer. If a phone rep cannot walk you through the process over the phoen they may be able to send a tech or swap out the printer for you based on the severity of the problem. Standard stuff for warranty supported machines.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

clearing paper jams

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