-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- LaserJet Printing
- dirty print on left side of paper only

Create an account on the HP Community to personalize your profile and ask a question
05-04-2020 11:43 AM - edited 05-04-2020 11:44 AM
Hi, I have a m425dn that for about 2 months has been printing dirty (repeating prints of text from the same print or previous page). here is a sample of it
(this is a cleaning page print I just ran after the roller install)
I have changed the toner pack (80x) and today I have changed the roller
(1)
HP RM1-9175-000 Transfer Roller
have wiped and air canned everything I can think of but I'm at a loss.
have played with density and heat settings - reset them to default after no effect.
any ideas?
Appreciate the time,
George
05-04-2020 12:06 PM
Your paper is "dirty" because toner is leaking onto the page at some point in the printing process. Either the toner cartridge is defective, something is overcharging the paper, or there is a dirty roller somewhere.
Perform the halfway test:
https://www.printertechs.com/printer-troubleshooting/halfway-test
I suspect this has something to do with a defective toner cartridge. A quick and easy test would be to swap the current cartridge with another one and see if the problem goes away. If its a bad cartridge then return it from where you purchased it and ask for replacement options.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
05-04-2020 12:07 PM
Is the defect repeating down the page? If so, then likely the fuser has issues.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-04-2020 01:02 PM
Completed the halfway test, the page actually looks perfect. so this means the fuser is the issue?
few more printouts attached showing the left side rundown - it seems to repeat the header on most pages only on the far left side of the page
dirty print1
dirtyprint 2
05-04-2020 01:06 PM
Correct.
The problem is after the laser printer area and is most likely the fuser. If you open up the fuser you may be able to see toner stuck to the fuser as it spins around. This would confirm the problem.
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
05-04-2020 01:15 PM
Thanks, I'll crack it open tomorrow and check it out
hows this replacement kit look?