-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- LaserJet Printing
- how to resolve "unable to read cartridge data?" for HP laser...

Create an account on the HP Community to personalize your profile and ask a question
01-28-2018 11:44 AM
when i turn on my printer, it reboots itself with error LED indicator flashing. Once it gets rebooted by itself it shall be able to print documents. how do i solve this issue
01-28-2018 03:39 PM
Looks like it might be the "Supply Memory" error mentioned in the Troubleshooting document:
A Supplies Error Code or Message Displays on the Printer Control Panel
Examples / partical excerpt:
10.0004 Supply error or 10.1004 Supply memory error | There is a communication failure with the imaging drum. | Turn the printer off and then on. If the error persists, replace the imaging drum. If the error still persists, contact HP. |
10.000X Supply memory error or 10.100X Supply memory error | There is a communication failure with one of the cartridges. The "X" indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow. | Turn the printer off and then on. Remove and reinstall the cartridge(s). If the error persists, replace the cartridge(s). If the error still persists, contact HP. |
Reference
Printer Homepage – “Things that are your printer”
Drivers and Software, Videos, How-to, Troubleshooting, Manuals, Product Information, and more
HP LaserJet Pro P1106/P1108 Printer series
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP devices and technology.
01-31-2018 04:27 AM
Hi ShreyasG,
If all of the above have failed, try resetting the printer and upgrading its firmware to the latest one.
If this also fails, then the toner cartridge chip reader has gone faulty and needs replacing.
I hope this may help,
Cheers!
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
01-31-2018 04:49 AM
To upgrade the firmware, simply download the .exe file and run it. You need to have your printer connected to your PC:
I am not authorised to tell you how to NRAM it (reset). Perhaps a HP employee may send this info for you via a PM.
ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!