hp 1012 will not install

[Ed1976]

need help installing my HP 1012 on my work Pc running win 10. I have download all current drivers including 3055 PCL5,PCL6 for the 1012, added the DOT back in as it was not available.  Tried hiooking up to the Dot 4, Virtual USB as listed in the blog , and tried all suggestions in the blog no luck. As soon as I print the test page ir errors out that the printer is in and error state.  Any help would great. 

[The_Fossette]

@Ed1976,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ed1976]

Here is the additional information you requested. 

• When was the last time the printer was working fine? Nov 15 2018.
  • Have you made any software or hardware changes on the computer? Sytem was reimaged at corporate office
• Have you performed any troubleshooting steps before posting? yes, I have tried to follow previous post. I have had issues before but with the thread on the forum they have always worked. 

[The_Fossette]

@Ed1976,

Thank you for the information.

I recommend you try the suggested steps and check whether the issue is resolved.

Please post your results, as I will be looking forward to hearing from you.

Good day!