hp color laser jet pro mfp M277 dw WIRELESS issue

Tom127 · ‎03-21-2017

Hello.. I am attmepting to install a wireless connection for the above listed printer and getting stuck in the Retrieving wireless network information step. Af of my 3rd try I am at the 20 min mark of searching, all other devices in the home are connected and I am using bell fiber op internet services in newbrunswick canada. I haev reviewed the help video on the site but am unable to get past aquiring a network step. Please advise.

John_Getzke · ‎03-21-2017

> getting stuck in the Retrieving wireless network information step

I had a similar problem setting up a M102w. For whatever reason the printer and the Install wizard could not find my printer over the network. What I ended up discovering is that I had previously done a plug and play install with the default WIn10 drivers for this printer. Worked fine for a quick verification. When i migrated to a network install the installer got all kinds of messed up. I ended up uninstalling everything and resintalling from scratch to resolve the problem.

Give a full uninstall and reinstall with the latest software a try. See if the software wizard can then find the printer on the network and proceed. There shouldnt be a need to wait several minutes for network detection. Either the printer is there or it isnt.

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muj851 · ‎03-22-2017

Hi Tom127,

You may want to refer the document.

http://support.hp.com/au-en/product/hp-color-laserjet-pro-m452-series/7326532/document/c05085441/

Hope this helps you !

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chimten · ‎03-22-2017

One other solution you can try is to install the HP Software for your M277dw and try to setup the wireless connection from the SW setup process. Please share if any solutions posted so far have worked for you.

I am an HP Employee. My posts express MY opinion, and not those of HP

Helen-Hua · ‎03-22-2017

Hi Tom127,

Local printing requires mobile device and printer to be on the same wireless network or have a direct wireless connection.

Wireless performance is dependent on physical environment and distance from access point. For M277dw, Wireless operations are compatible with 2.4 GHz operations only. Wireless Capability: Built-in 802.11 b/g/n; Authentication via WEP, WPA/WPA2, or 802.11x; Encryption via AES or TKIP; WPS; Wi-Fi Direct; NFC

Please check the your wireless settings to see if it fulfil the requirements.

For more info about wireless set up, plese refer to this document:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-MFP-M277-series/7089945/model/7089949/docu...

Hope this helps. Thanks.

konigsberg · ‎09-04-2017

Updating the firmware did it for me!!

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