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‎07-21-2014 08:00 AM - edited ‎07-21-2014 08:16 AM

HP Recommended

at this time I temporarily installed the drivers HP Win8.1 ,

I've to uninstall these ?

many thanks

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‎07-21-2014 10:20 AM

HP Recommended

Hi Hal9002,

 

Thank you for your reply! If everything is working now, printing, scanning etc. I would not uninstall.

 

If you are getting the error that you mentioned, and it is not working, please follow the steps I previously mentioned.

 

Hope this answers your question, and have a great day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎07-21-2014 10:32 AM - edited ‎07-21-2014 10:33 AM

HP Recommended

Hi

only works as a printer , scanner and all the rest (software imaging ecc.) are missing .

therefore , I must also uninstall the HP drivers Win8 before ?

thanks

 Alberto

 

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‎07-21-2014 10:43 AM

HP Recommended

Hi Hal9002,

 

Thank you for your reply! That is correct. Please uninstall the software, clean boot the computer, and re-install.  

 

Hope this helps you, and have a great day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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‎07-22-2014 01:44 AM

HP Recommended

I performed the entire procedure ,

I'm sorry , but the errors continues to occur ,

PC boot and application startup ,

with only this change :

from c:\users\alberto\appdata\local\temp\7zs11dc\hpslpsvc64.dll

to      c:\users\alberto\appdata\local\temp\7zs32d3\hpslpsvc64.dll

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‎07-22-2014 05:03 AM - edited ‎07-22-2014 05:03 AM

HP Recommended

resolved

I added the authorization privileges to the folder 7zs32d3

thank you anyway

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‎08-26-2016 02:00 PM

HP Recommended

Why in the name of all that is holy can HP not fix this kind of error short of a complete uninstall and reinstall that takes hours. I am now on my fourth try.

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