hpslpsvc64.dll access is denied

[roberbaran]

I am getting a message that reads as follows:

There was a problem starting C:\users\USERNAME\local\temp\7zs01c7\hpslpsvc64.dll

Access is denied.

The user account associated with USERNAME in the path above no longer exists. I've tried to reinstall the HP drivers and software, but it still keeps coming up. This message comes up something like once per hour, and it is seriously annoying.

Any ideas how I can get rid of it? Less-technical language is also appreciated.

Rob

[RnRMusicMan]

Hi roberbaran,

Welcome to the HP Forums! I see you are getting the error hpslpsvc64​.dll access is denied. I am happy to help you! I have some questions for you:

• What type of printer do you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
• What version of Windows are you using? Which Windows operating system am I running?
• How is the printer connected? Wireless or USB?
• Can you make copies with the printer?

Hope to hear from you, and thank you for posting!

[roberbaran]

Hi,

The printer is an Officejet 8500 Wireless to which I connect wirelessly. My operating system is Windows 7. I have absolutely no problem printing to the printer, receiving scans from the printer, or otherwise connecting to the printer - I just get the recurring error message.

Some more information: the username that is listed WAS the former primary user account on the laptop, but it was deleted (in full) via the Control Panel. So, the message IS accurate - that path no longer exists.

Rob

[RnRMusicMan · Accepted solution]

Hi roberbaran,

Thank you for your reply! Please try the following steps:

• Uninstall the software. Uninstalling the Printer Software.
• Re-install using the HP Printer Install Wizard for Windows.

Hope this information helps you, and have a great day!

[roberbaran]

I haven't tried this yet, but i will soon. Thanks,

Rob

[roberbaran]

Tried. Worked. 'Nuff said.

Thanks a ton,

Rob

[RnRMusicMan]

Hi roberbaran,

I'm glad everything is resolved for you! I was just wondering if I could I get you to unmark your post as the Accepted Solution, and mark my post as the solution, so that way others can find the solution faster? If you don't mind changing it please follow the steps below:

1. Go to the post you marked as the Accepted Solution.

2. To the right of the subject line you will see Options, click on Options.

3. Now scroll down to Not the Solution and click on Not the Solution.

4. Now you should be able to scroll to my post that resolved the issue and mark it as the Accepted Solution for our thread.

However, if you don't want to change it there are no hard feelings, and I hope you have a great day!

[roberbaran]

Done and done. Much appreciated,

Rob

[Hal9002]

I've a problem , my PC use Win8.1 64bit and the product HP Officejet J6410 ,

I followed the procedure more time  ( install/uninstall)   in HP site driver  , dowload   OJ_AIO_6400_full_WIN_WW_140_408.exe ,

with negative result , in my OS appears window

"errore durante l'avvio di c:\users\alberto\appdata\local\temp\7zs11dc\hpslpsvc64.dll

access denied

what to do ?

many thanks

[RnRMusicMan]

Hi Hal9002,

Welcome to the HP Forums!

I see that you are experiencing the same issue, and I am happy to help you with this!

Please try the following steps:

1. Uninstall the software. Uninstalling the Printer Software.
2. Clean boot the computer. How to perform a clean boot in Windows.
3. Re-install using theHP Printer Install Wizard for Windows.

Hope this helps you, and have a great day!