ink

[bruce2012]

new ink nothing works

[VikramTheGreat]

Hi @bruce2012,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear your frustration. Installing new ink and still getting no results can feel like hitting a wall. Let’s troubleshoot this step by step so your printer works again:

1. Check Cartridge Compatibility

• Make sure the cartridges are genuine HP and match your printer model (e.g., HP 950/951, HP 63, etc.).
• If they’re Instant Ink cartridges, confirm your subscription is active.

2. Remove Protective Tape

• Double-check that the orange pull tab and plastic tape covering the ink nozzles and contacts are completely removed.

3. Clean Electrical Contacts

• Power off the printer.
• Remove the cartridges and gently clean the gold contacts with a lint-free cloth slightly dampened with distilled water.
• Let them dry and reinstall firmly until they click.

4. Reset the Printer

• Unplug the printer for 60 seconds, then plug it back in.
• Restart and check if the error clears.

5. Run Printer Diagnostics

• From the printer menu or HP app, run a Print Quality Diagnostic or Align Printhead test.

6. Update Firmware

• Outdated firmware can block new cartridges. Use the HP app or go to Official HP® Support to update.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat