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HP Recommended
HP Color LaserJet Enterprise M553n
Microsoft Windows 10 (64-bit)
 
This message appears when I install the program
I downloaded it from the official website
123.hp.com/laserjet, and the installation stops
what's the problem?
HP easy Start was not able to validate the downloaded file. Please go to The HP Website to download The software directly
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Its Full Feature Software can be found below, HP Easy Start or 123.hp.com are intended for home products and not for such Enterprise class devices.:

https://ftp.hp.com/pub/softlib/software13/COL56265/lj-135350-6/HP_Color_LJ_Ent_M553-full-solution-18...

 

From the Control Panel > Devices and Printers, be sure to remove any instance of the printer prior to installing its software.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

4 REPLIES 4
HP Recommended

Hi
Why do I show my printer on HP Smart not only available, but its name appears even though I am connected to the network?

I also do not see the printer's applications on the computer after I install the printer

HP Recommended

You can try locating the file by going to support.HP.com.  Or if you are connecting the printer via network connection download the Universal Print Driver and manually install. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Hi,

Its Full Feature Software can be found below, HP Easy Start or 123.hp.com are intended for home products and not for such Enterprise class devices.:

https://ftp.hp.com/pub/softlib/software13/COL56265/lj-135350-6/HP_Color_LJ_Ent_M553-full-solution-18...

 

From the Control Panel > Devices and Printers, be sure to remove any instance of the printer prior to installing its software.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I've done it, installed it, but I did not see any programs after installation. Is this normal? Or is there something wrong?

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