mfp m680

[davidghofman]

Hello,

We've owned this printer for a few months and it prints EXTREMELY SLOW. I mean, sending a basic word document to the printer may take approximately 2 mins to print? Same goes with a PDF. It's connected with a USB cable and I've ran all the updates for the OSX. Updated the firmware on the printer...Anything else I am missing? I've have the configuration page just in case something is screwy and someone wants to see it, but I'm ready to toss this MFP into the garbage and purchase something else...This is ridiculous.

David

[GaryL1]

Greetings!  I am going on a service call that is close to my house (I commute 70 miles) for the same exact printer with the same exact problem.  And it's about 4 months old.  My job as a director of tech services is a desk job, so when a company needs work and it's close to my house, I get to leave early and take care of it.  🙂

I have been researching this issue.  There is very little in the way of resolutions, so I think many people are frustrated.  \

So... From what I found in the past with similarly designed units and believe to be the case is: The hard drive in this unit is probably a defect.  The new units are very, very dependant on the HDD for spooling everything.  Jobs from the computers, scans to folder and even copies. 

I will confirm and post tomorrow as to what I find.  The HDDs on these are easy to replace should this be the case.

[Alex-TATS]

Hi @davidghofman,

Have you tried to print a paper path test from tray-1 and tray-2 ?

Have you adjusted the paper size of each tray to a certain size and not to any size ?

Good luck

Cheer!

[GaryL1]

Hey ALex,

Hmmmm....  What would the paper size do to slow down the job?  Not being smart alec, just really asking. 

Like I had mentioned, I am going to work on one with the same exact issues as David described. It's a big client with many branches, so I want to at least appear like I know what to do.  But, I am willing to try anything if it will help.

The delay our client described is in the processing of the job.  She ran it while I was on the phone with her.  Even doing 10 copies through the adf, it would be scanned OK at first, then scanning would go slower and slower.  Then the printing of those pages did the same thing.  Almost like a buffer over-run of the "old days" where the unit would stall out completely because of the lack of RAM with the HDD.  It does the same thing with an Apple laptop wireless or their Windows work stations.

An incorrect paper size sould cause a request for a manual over ride or would error out.  I know on other HP machines had a small bug in the firmware made it so the HDDs would spin, non-stop, even when the unit was supposed to be in sleep mode.  I know these units have SSD and HDD versions and the one I am going to look at could be either. 

Any more ideas, please don't be shy.

Gary

[Alex-TATS]

Hi @GaryL1,

If a user uses "any size" as a paper size, then the printer prints but slower. If ofcourse the printing is very very slow then the next thing to check is the formatter (or the HDD in the formatter as you said earlier).

Cheers!

[GaryL1]

OK, here is what I did to solve the very slow M680 issue...

Tested printing and copying.  Unit would sit there and churn for up to a full minute between pages.

Went into the maintenance menu side and saved the settings to a thumb drive. 

Updated the firmware.  That freaked me out because toward the end of the update, it sounded like every fan spun up to super high speed and the machine went dark.  It would not restart.  Unplugged and plugged back in.  It started.  Wasn't gonna try that again.

SO... Here is the order of steps that fixed it. 

1) Save settings to a thumb drive.  On this unit, there was an email list and the IT Dept had to do everything remote such as push their address book, so that is why I saved the settings.  If you only need the IP, just reprogram it when done.

2) Do a partial Disk Clean.  I put the steps at the end of this reply.

3) Do the firmware update. Allow it an additional 5 minutes even after it goes back to ready as it is actually continuing to process in the background.

4) Reboot.  Reprogram IP if needed.

Transfer the settings from the drive back to the unit.  Enjoy your "new", much faster printer!

On the M680, there is an up and down arrow on the screen.  If it does not have Up and Down, use the 3 for up and the 9 for down.

1. Turn on the printer.
2. Press the HP logo in the middle of the screen when you see the “1/8” under the logo.
3. Use the up and down buttons to highlightAdministrator and then press the OK 
4. Use the up and down buttons to highlightPartial Clean and then press OK 
5. Use the up and down buttons to highlightContinue item, and then press the OK 

[davidghofman]

I'll try out your solution this evening - fingers crossed!

[GaryL1]

Hi!  ANy luck?

[davidghofman]

Still slow....What firmware version are you using?

[smartin2662]

We have had a total of 7 M680s have this problem recenty.  They are in different locations connected to different networks. This is now happeneing with internal print jobs within the printer as well.

We use one as a test/fix printer.

Since starting this ...we have :

Cold reset the printer

Update firmware twice

replaced the formatter

replaced the original hard drive with a solid state memory chip.

repalced the DC Controlller.

all did not fix issue.

Eroor logs are littered with 

54.0e.01

54.1e.0a

54.06.07 errors.

The machine was completely cleaned of any excess toner spills/dust.

All attempts have failed.