• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎02-12-2020 01:47 AM

HP Recommended
Product: hp laserJet Pro
Operating System: Microsoft Windows 7 (64-bit)

the printer name is HP LaserJet Pro 400 MFP M425dn. it was working all along with the same connections and set up but today it does not want to print out any document

1 REPLY 1

‎02-12-2020 02:49 AM

HP Recommended

1) first test a self test page using printer ( for confirm printer working condition)

2) Test with another computer if available ( to isolate the problem)

3)  Please check for  corrupted spooled jobs ,  Can see corrupted  files in this path "C:\Windows\System32\spool\PRINTERS" ,  if yes, have to delete those files after stopping printer spooler service.

Thanks.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.