my printer is not picking paper m102a

[AlagbeMicheal]

my printer is not picking paper m102a what can i do to solve the problem

[DavidSMP]

@AlagbeMicheal,

Good day and a warm welcome to the Hp community. I have reviewed the case and will gladly assist you here. You are a valued Hp customer visiting us for the first time and it is paramount to assist you. Superb description of the issue.Kudos to you for that. 

• Did this occur after a power outage or surge?

For now try, these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/document/c01824353   and follow instructions from the section “Step 2: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then from this link:https://support.hp.com/us-en/product/hp-laserjet-pro-m102-printer-series/9365392/document/c05286891 (HP LaserJet Pro, Ultra Printers - 'Out of Paper' Displays, Printer Does Not Pick Paper ) perform all the prescribed steps and check if the issue gets resolved.

If the issue continues, then the printer's hardware is faulty and it needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂