• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended
Officejet 5740

This has been an issue for a long time. 

I only use HP cartidges.

I buy the cartridges from box store and only buy HP cartridges. I don't print that much, This last time only about 12 pages. Now the ink cartridge is "empty"  and wont print black. 

Other times I have printed even fewer pages then nothing for a week. Then I go to print and it is "out of ink" . 

I am done!!!! 

Unless someone can explain to me why this is happening and help me fix it. This expensive printer will be dumpster foder and I will never buy an hp product again! 

Please help!!!

6 REPLIES 6
HP Recommended

Please tell us what you are printing?  Text, graphics, color, photo's?  How much ink on each page?  Need details.

 

HP Recommended

Mostly just text. maybe a picture on a page or two. Nothing heavy duty. 

HP Recommended

Here is a chart to help with Ink Cartridge Page Estimation.  All printer manufactures cartridges are based on a 5% coverage when new.

 

Coverage percentage (%)

Divide by to get approximate number of pages

5

1

10

2

20

4

30

6

50

10

100

20

 

 

Note:  A 5% coverage is about 6 single spaced lines of text on a page. No bold, graphics or pictures.  A full color photo would be 100% coverage.

 

A ‘regular’ page of text would be about 72 lines and give us 30% coverage (more realistic).  Don’t forget the font type and size you use will use more ink too.

 

Example: 564 Standard Black = 250 pages at 5% coverage.  

 

Let’s say your average page coverage you estimate is 30%.  So…250/6 = 41.

 

Therefore the number of pages expected (30% coverage) out of your cartridge would be about 40 pages.

 

A 564 Standard Color (300 pages) at 100% coverage yields – 300/20 = 15 pages.

 

***********************

 

Your printer uses HP 62 black rated at 200 pages at 5% coverage and HP 62 Tri-color rated at 165 pages at 5% coverage.  I would say from what you say you are using about 50% coverage on your printing, probably more as everyone underestimates their ink usage.  So here is your math.

 

200/10 = 20 pages black and 165/10 = 16 pages color.

 

You are about on target since you don't know the exact number of pages used per cartridge. 

 

HP Recommended

My 7640 has run out of ink from a new cartridge in 2 weeks.  I have gone through two regular black 62 ink cartridges in 4 weeks.  I printed about 40 pages over this time, some 5% some 10-30%.  Never befor have I gone through cartridges this fast.  I wonder how much the 'Alignment' page takes of ink.  And if it is worth doing.  Accordingly I could only print out about 3 months of a 4 page credit card statement and it would cost about $0.50/page.  It would appear cartridge quality and ink quantity has declined significantly.  

HP Recommended

I have been noticing this same issue with my HP printers for years.  They get worse and worse.  When you spend $100+ for 3 colour cartridges and an XL black and get less than 15 pages out of them then what is the point in buying HP?   I am in the market for a new printer now just because of this and most likely will try another brand.   If the cost of new cartridges wasn't so ridiculous I'd consider staying with my printer but again, over $100 for a full set (not the photo black, that's separate) for so few documents is just pathetic in my humble opinion.

HP Recommended

@JimCanada

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.