not printing from HP pro 6968 unexpected error 0X 800 700 7 e

[karenprint]

seems to be a conflict with Windows 10 update.  Have researched, tried every fix  The same error message appears: your printer has experienced an unexpected configuration problem  0X800 7 007e    not sure where to start followed instructions for removal and reinstalling printer nothing works.  help pleae

[sandytechy20]

@karenprint

Welcome to the HP support community.

Did you uninstall the printer driver from the root level and install the new driver?

If not, follow these steps:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[karenprint]

Thanks so much I will follow and let you know if it works.  Here is the strange thing:  It prints from WORD!  How crazy is that?  I tried uninstalling the printer and the drivers once before, but I will sure try these steps.  I will let you know what happens.

Appreciate.  So much.

[sandytechy20]

@karenprint

Good to know that issue is resolved.

Feel free to contact us in the future in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.