• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-08-2018 03:05 PM

HP Recommended
Product: HP LaerJet Pro 400 M401n
Operating System: Microsoft Windows 10 (64-bit)

How do I clear a jam in the rear of the printer? When I opened the back door, I could see the paper. I gently pulled the whole paper straight out but it tore completely and there is nothing more to pull. There was no give on the rollers what so ever!

I'm wondering if there is some kind of releast. The rollers are so tight it seems like they are loocked. 

The printer error says "Jam in the cartridge area, open door and clear jam".  Any ideas? I'm at work!!!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2018 03:46 PM

HP Recommended

@Aquagirl908

 

This may help???

 

HP LaserJet Pro 400 Printer M401 series - 6. Service Videos

 

https://h20574.www2.hp.com/results.htm?SID=5096252&MEID=1E1857A0-1396-4417-9FF3-FC9DA12C3959

 

#5   Rear Jam/Access door latch

 

Rearaccess.PNG

REO

 

View solution in original post

2 REPLIES 2

‎10-08-2018 03:46 PM

HP Recommended

@Aquagirl908

 

This may help???

 

HP LaserJet Pro 400 Printer M401 series - 6. Service Videos

 

https://h20574.www2.hp.com/results.htm?SID=5096252&MEID=1E1857A0-1396-4417-9FF3-FC9DA12C3959

 

#5   Rear Jam/Access door latch

 

Rearaccess.PNG

REO

 

‎10-08-2018 04:31 PM

HP Recommended

OMG, It looks like I have to take the fuser out just to get at the paper? I don't have time for this. I think I'll throw the thing in the dumpster. Won't be buying HP's for the office anymore I guess. Thanks.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.