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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- LaserJet Printing
- Re: scanner troubles
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12-20-2019 07:54 AM
I am able to scan to computer using the glass but not my document feeder????what nis the trouble is this a faulty printer???I works with the document feeder when I use the hp smart app on my pc!!!???Seems like printer is fine what could be the trouble I wonder???
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12-20-2019 12:47 PM
what could the setting issue be, since the document feeder is working with the hp smart app. I have looked all over the touch screen menu and can find nothing!
12-20-2019 10:24 AM
Are you able to make a copy using the document feeder? If so then likely you have a setting issue rather than a hardware problem.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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